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Our Services

The Voice of Your Customer specializes in penetrating hard to reach, niche and underserved populations. Our programs offer instant information regarding the experiences, preferences and behaviors of customers and employees, allowing business leaders to immediately implement desired objectives.

Research and Assessments that use a variety of tools to gather information used to complete an independent audit of products, services, facilities and direct competition. Customized reports include video/audio recordings, manuscripts and research findings in summary and detail with recommendations for change. Research methods include:

Mystery Observations and Program Compliance: More often than not, companies ask direct supervisors or other internal teams to audit customer interactions, often allowing friendships, alliances and politics to bias results. Partnering with The Voice of Your Customer ensures an objective analysis of customer experiences. Customized reports include video/audio recordings, manuscripts and research findings in summary and detail with recommendations for improvement. Research methods include:

Power Training Sessions that offer employees and customers an introduction to a variety of subject matters using best in class examples, interactive activities, worksheets and role playing to reinforce principles. Most importantly, we incorporate the vocabulary, culture and goals of your organization into the training program to offer participants relevant examples of desired outcomes. Sessions typically run from 1-6 hours. The Voice of Your Customer offers a very affordable option to business training that ensures changes in behaviors and ownership of corporate objectives while maintaining an acceptable level of productivity in the workplace.

Media Campaigns that use market research, paid advertising, traditional public relations strategies, online services, street teams, event sponsorships, collateral materials and networking to promote events, products and initiatives. Our approach consistently yields an increase in activity and a change in consumer behavior. All you need is the desired message and we take it from there!