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Clients

The Voice of Your Customer is a minority owned marketing firm in Cincinnati, Ohio, that assists clients to penetrate niche markets. Our client list includes government agencies, businesses, schools, health care providers and non-profit organizations. Our research and training facilities, call center, and community partnerships enable us to assist our clients to create raving fans and to increase profitability by improving employee retention, establishing industry recognition, and building a competitive advantage.

We understand that each client has different objectives when designing marketing programs. We have assembled a few case studies to illustrate how we have helped our clients identify, penetrate and change the behaviors of a variety of populations.

research and assessments

 

research and assessments

 

research and assessments

 

research and assessments

Training and Development

Customer Service Training Health Care
The Voice of Your Customer was contracted by an alliance of hospitals to conduct semi-annual customer service and interpersonal communication skills trainings for health care providers, residents, and medical students in the Cincinnati area.


Customer Service Training Retail Food
The Voice of Your Customer was contracted to conduct a monthly customer service training for all newly hired retail sales associates and customer service representatives.


Managing Your eBrand
The Voice of Your Customer was contracted by a several small business development agencies to conduct workshops demonstrating how to leverage new tools and traditional marketing strategies to create a competitive advantage for small businesses.


Delighting Your Customer
The Voice of Your Customer was contracted by a university to conduct workshops demonstrating how to delight your customers using customer surveys, secret shopping, focus groups and compliance monitoring.